Customer Technical Support

Do you have a technical ability Or do you have experience within the mechanical and/or electrical industry and are you looking for a challenge within a technical support team

Certikin are currently recruiting for a Customer Technical Support Advisor to join their Auto Covers team.

The successful candidate will be responsible for dealing with technical enquiries on swimming pool Auto Coverand providing a high level of customer service.

Based in our Head Office in Witney Oxfordshire.

The job includes:

• Handling all customer email and telephone enquiries of a technical and sales nature promptly and effectively
• Dealing with technical enquiries referred by the Sales Order Processing department
• Providing quotations where necessary
• Liaising with customers and building lasting relationships
• Receiving and inputting telephone and email orders as a result of quotations as a result of technical advice and/or quotations
• Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
• Occasionally be required to attend Trade Shows and Companyled seminars
• Liaising with Internal & External Sales Executives
• Promoting product initiatives and assisting in promoting designated lines
• Maintaining product knowledge in order to influence and develop sales as well as upselling products
• Providing documentation as required by the customer such as product specification
• Maintaining knowledge of the inhouse system to effectively deal with enquiries regarding delivery and availability.

What will you bring to the role

• Previous experience of working in the Swimming Pool industry would be desirable but not essential
• Technical skills practical thinking and a strong sales focus
• Strong communication skills
• Knowledge of account management or previous sales experience would be advantageous
• Excellent interpersonal and negotiation skills
• Excellent organisational skills and attention to detail
• Problem solving and analytical skills
• Proficiency in Microsoft software
• Ability to function in a highpaced environment.

About Certikin

Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products including pool covers heating and ventilation equipment pool cleaners and more. Established in 1963 Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry.

Certikin is part of the Fluidra group a global leader in the pool and wellness industry which allows them to serve over 50 countries with a diverse product portfolio

Why Join Us

Your role will be office based working 37 hours a week within a close knit and highly knowledgeable team.

We are offering an annual salary of 30000 depending on experience plus a performance related bonus.

Competitive Pension Plan: Secure your future with our 4% pension contribution. We invest in your longterm financial wellbeing ensuring you have a solid foundation for retirement.

Generous Holiday Allowance: We believe in worklife balance. Start with 25 days of holiday and as you grow with us enjoy up to 28 days with long service. Take the time you need to relax recharge and spend quality moments with your loved ones.

Comprehensive Health Cash Plan: Your health matters to us. Our health cash plan helps cover everyday healthcare costs from dental checkups to physiotherapy giving you peace of mind and support when you need it most.

Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint with our cycle to work scheme. Its a great way to stay fit save on travel costs and contribute to a greener environment.

Long Service Awards: We value loyalty and dedication. Our long service awards recognize and reward your commitment to the company celebrating your milestones with us.

Employee of the Season: We appreciate hard work and excellence. Our Employee of the Season program acknowledges outstanding performance giving you the recognition you deserve.

Free Parking: Enjoy the convenience of free parking at our head office. Save time and money with easy access to your workplace making your daily commute hasslefree.

At Certikin (part of Fluidra) we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfill our main mission: To create the perfect Pool and Wellness experience responsibly.