Credit and Collections Analyst
Credit and Collections Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Monitor accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
- Document daily collections activity by creating and maintaining notes and followup tasks within Oracle collections module.
- Research account disputes and billing discrepancies.
- Perform account/payment reconciliations and coordinate with cash applications team to ensure proper applications.
- Identify delinquent accounts that will potentially require external collection efforts.
- Upload AR invoices to customer portals.
- Provide customers with reporting such as statements aging or other miscellaneous reporting requests.
- Coordinate documentation of customer refunds.
- Request customer tax exemption documentation and upload for tax team review.
- Build strong communication with both internal departments and external customers.
- Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.
- Provide recommendations for payment terms and contract modifications based on credit guidelines and/or customers payment history.
- Monitor outstanding aged receivables for applicable accounts.
- Work closely with multiple internal departments to ensure awareness of any actions and/or problems affecting customer accounts.
- Performs other related duties as needed.
- 1 years experience in credit collections and accounts receivable.
- Strong communication and interpersonal skills (verbal written and listening).
- Experience in process improvement and a focus on digitization/automation.
- Flexibility and ability to pivot tasks based on business needs.
- Strong PC skills (MS Office software like Word PowerPoint Excel and Outlook)
- Strong attention to detail and enjoy problem solving.
- Enjoy working in a fastpaced environment and able to pivot tasks based on business needs.
- Corporate ERP systems Oracle a plus.
Employment Type
Full Time
