Credit and Collections Manager

The Credit & Collections Manager serves as a leader and knowledgeable business partner on all accounts receivable (AR) credit management and collections management responsibilities. This person contributes to business unit success by driving compliant accurate and timely cash collections and is a champion of continuous improvement efforts to increase cash flow minimize bad debt and develop solid working relationships on a global scale.

The Manager plans directs manages and coordinates group personnel and operational resources involved in the designated responsibilities of this function. In partnership with HR functional leadership and thirdparty support this individual is expected to foster a culture of ownership and accountability through servant leadership and a team first mindset. This is a hybrid role expected to be homebased within commutable distance to the companys site in Milford MA.

To perform this job successfully an individual must be able to capably perform each of the following essential functions: 

• Direct a team of accounting professionals and external vendors to effectively deliver on regular ordertocash (OTC) responsibilities while also ensuring compliance with applicable accounting regulations and financial standards
• Serve as primary manager of thirdparty OTC vendor relationship actively monitoring and driving vendor performance and service levels
• Serve as an effective business partner to teams and global process owners spanning multiple functions sites and regions
• Diligently manage the personnel activities of direct and indirect reports including budgeting; staffing; training; performance evaluations; mentoring and coaching; and goal setting including setting employee objectives linked to business initiatives and other key performance indicators (KPIs)
• Determine and manage to objectives for functional areas under direct remitincluding AR customer invoicing and cash applicationsthat align with the finance departments goals
• Oversee all aspects of AR ERP system data management best practices monthly statements invoicing and various payment methods; assist with external and internal audits where required
• Proactively manage and monitor customer credit limits through review and analysis of various thirdparty tools and financial data including financial statements bank and trade references as well as overall customer history 
• Perform monthend duties such as monthend journals account reconciliations and bad debt provisions
• Provide regular updates and reporting on KPIs including AR Aging to functional leadership; alert management to discrepancies and trends concerning customer payments and cash flow as relevant
• Oversee all delinquent accounts and collection efforts and address negotiations with customers in nonpayment cases; continually review collection methods and set measurable goals to improve days in accounts receivables and collection ratios
• Continuously seek and support new approaches and practices to improve the efficiency of direct team; develop and implement effective workflows processes and interdepartmental coordination to meet and exceed team outputs
• Perform other duties as required or assigned by management to meet business needs

Qualifications :

Essential Knowledge & Qualifications:

• Bachelors degree in accounting finance or a related fieldor equivalent combination of relevant education and applicable work experience
• Demonstrated success leading managing and motivating people in a fastpaced operational service environment
• Previous experience with ordertocash (OTC) processes including successful administration of cash applications monthend closes reconciliation and cash and bank
• Working knowledge of accounting principles (GAAP)
• Proven knowledge of Microsoft Office applications including advanced knowledge of Excel and ERP system applications (IFS and SAP preferred)
• Ability to review data/costs and analyse results create and present detailed reports accurately process numerical data

Preferred Knowledge & Qualifications:

• Proven success managing OTC processes through thirdparty vendor relationships in a global and/or matrixed environment
• Prior experience managing teams spanning multiple regions/globally
• Prior work experience in a biotechnology medical device or pharmaceutical organization

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime