Collection Manager - Telecollections
Collection Manager - Telecollections
Posted on :
28-01-2025
Employer Active
1 Vacancy
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Job Description
Roles and Responsibilites :
The Collection Manager is responsible for managing and overseeing the performance of a designated team within the Collections department. This role requires a strong understanding of collections processes risk management and team leadership to drive efficient debt recovery while ensuring customer satisfaction and compliance with all relevant regulations.
- Drive overall performance for the Call centre
- Tracking key metrics on daily basis Contactability PTPs Conversions
- Location review state level branch level agent level
- Execute strategic priorities for the Call center
- Customer segmentation to drive contactability and TF conversion
- Campaign design and tracking on weekly basis
- Incentive scheme design and roll out
- Review and improve day to day operations
- Initiatives to improve PTPs contacts conversions
- On floor engagement visibility and branding
- Referral management
- Increase customer satisfaction through timely customer complaint redressal
Candidate Profile Required :
- At least 35 Years of total relevant experience
- Relevant TeleCollections Experience in NBFC/Bank
- MIS and Reporting Understanding MS Office knowledge
- General Management and Operations Management Skills
- Strong People Management and Good communication skills
Employment Type
Full Time
Key Skills
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