Loan Manager needed in a Financial Institution in Delhi
Loan Manager needed in a Financial Institution in Delhi
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Job Description
Job Summary:
The Loan Manager will oversee the loan counselling team ensuring that student leads are efficiently converted into loan applications and processed through to disbursement. This role involves managing the performance of loan counsellors coordinating with lenders and optimizing the loan application process to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
Team Management:
Lead train and mentor a team of loan counsellors.
Set performance targets and monitor the team s progress.
Conduct regular performance reviews and provide feedback.
Streamline the loan application process for efficiency and effectiveness.
Ensure compliance with all regulatory and company policies.
Resolve escalated issues and provide solutions to complex problems.
Develop strategies to increase lead conversion rates and loan disbursements.
Analyze market trends and customer feedback to improve service offerings.
Collaborate with the marketing team to generate quality leads.
Foster strong relationships with lenders and financial institutions.
Ensure high levels of customer satisfaction by overseeing the followup process.
Address and resolve highpriority customer issues and complaints.
Bachelor s degree in Finance Business or related field (Master s preferred).
Minimum of 35 years of experience in loan processing or financial services with at least 1 years in a managerial role.
Indepth knowledge of loan products processes and regulations.
Proven leadership and team management skills.
Excellent communication negotiation and problemsolving abilities.
Proficiency in MS Office and CRM software.
Skills:
Strong analytical and strategic planning capabilities.
Ability to drive results and meet targets.
High level of integrity and professionalism.
Only local candidates are needed.
Only shortlisted candidates will be contacted.
Background verification will be conducted for selected candidate.
Employment Type
Full Time
