Senior IT System Analyst

The Senior IT System Analyst is responsible for leading the IT team and managing all IT and related business processes for Smiths Detection Inc. (SDI). These responsibilities include technical support for all Smiths Detection Inc. computing devices and associated. The Sr. IT System Analyst identify log research and resolve technical problems or requests and ensure support incidents are resolved within standard SLTs. They will respond to phone calls emails and web form requests for technical support and attempt to resolve on first contact. They will also support all SDI Projects and Initiatives as required to ensure successful implementation across SDI. The Sr. IT System Analyst will collaborate with vendors and service providers as required. Additionally they will follow commonly used concepts practices and procedures of the help desk industry.

Responsibilities: 

• Provide Level 12 and 3 technical support to all SDI employees
• Receive and log all phone calls emails and web forms within the service desk tracking system and attempt and resolve incidents or requests on first contact
• Evaluate issues by interpreting endusers problem descriptions to determine resolution or best course of action
• Manage tickets and tasks to SDI standards and ensure SDI SLT targets are met
• Identify problem trends and report to IT Manager for further analysis
• Provide Level 2 and 3 onsite support to the business units in a professional and detailoriented method including desk side support and working directly with clients when its necessary
• Provision and manage computing devices per the SDI standards and policies
• Support the OS installation troubleshooting and support of all Windows PC laptops / desktops / workstations as well as iPhone & Android cell phone support
• Assist in creating and supporting the implementation of new technologies and services in Windows 10 & 11 and managing BIS initiatives and projects as required
• Monitor and ensure responses to incidents and service requests are within specified Service Level Agreements
• Provide support to Manufacturing to environment for hand scanners label printers and other manufacturing devices connected via network
• Provide technical support and expertise to other Client Services Staff regions sites /Businesses projects
• Assist the IT managers in the creation implementation and maintenance of policies procedures and associated training plans
• Create/Maintain documentation as required
• Support Asset Management for all Client Service devices
• Availability to travel to support other SDI locations as needed

Background:

SDI is a Federal Contractor and a drugfree workplace. By submitting an application I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment to the extent permitted by law.

Qualifications :

Education Requirements

Education: Bachelors Degree Preferred; additional certifications in Comptia A Net Imaging Intune O365 Admin Active Directory Azure AD SCCM Patch Management

Experience: Minimum 5 years of Analyst experience with information technology systems

Background: This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance.

SDI is a Federal Contractor and a drugfree workplace. By submitting an application I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment to the extent permitted by law.

Technical Knowledge and Skills:

        Selfmotivated and proactive approach to managing key accounts

        Establish and maintain a professional relationship with customers/prospects

        Excellent oral and written communication skills

        Ability to present information in front of a large group

        Excellent interpersonal and communication skills

        Ability to read write and interpret general business periodicals professional journals or government regulations

        Ability to define problems collect data establish facts and draw valid conclusions

        Experience in a customer service oriented customer support environment and IT service desk environment desire.

        Experience in hardware software operating systems networking remote connectivity knowledge and Workstation management support

        Experience with Windows10/11 Microsoft Business Products LAN/WAN Microsoft O365 products (Teams Azure Outlook).

        Experience with Patch management Imaging and IT Asset Management (inventory)

        Ability to learn effectively and retain information; ability to understand and follow written and oral instructions.

        Ability to organize and manage multiple tasks and priorities.

        Ability to establish and maintain effective working relationships with those contacted in the course of work.

        Knowledge of ITIL Service Delivery processes

        Maintain confidentiality of information; communicate effectively with the more difficult customers.

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersIf youd like to view a copy of the companys affirmative action plan or policy statement please email .

The compensation for this position ranges from $97440 $146160/yr and will vary depending on factors such as your location skills jobrelated knowledge and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare 401K savings plan company holidays vacation sick time parental leave and an employee assistance program. Eligibility requirements apply.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email  or call tollfree . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. Smiths Detection Inc. participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)