Client Manager to OSTTRA
Client Manager to OSTTRA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Client Manager within the triResolve team youll play a key role in engaging with our global clients who use our OTC derivative portfolio reconciliation service. Acting as the primary point of contact youll support clients with service delivery troubleshoot trade data issues and provide training. This role offers handson exposure to the financial industry with a focus on customer engagement product enhancement and onboarding new clients. Youll collaborate closely with our global product development and sales teams to deliver exceptional service.
About the Position
This position is a direct recruitment meaning that the recruitment process is handled by Bravura and you will be employed directly by the OSTTRA.
About the Company
OSTTRA is a joint venture formed by the integration of MarkitServ Traiana TriOptima and Resetcompanies with over 20 years of innovation in posttrade services. Jointly owned by S&P Global and CME Group OSTTRA provides critical infrastructure to streamline workflows from trade execution to clearing and settlement connecting thousands of market participants globally.
By joining OSTTRA youll become part of a dynamic team of 1200 experts contributing to the backbone of global financial markets while helping shape a bold new business.
Job Responsibilities
Client Onboarding & Support
- Lead client demonstrations and support the presales process by guiding clients through onboarding system setup and testing phases for seamless integration.
- Provide daily support to assigned accounts responding promptly to client needs via email phone and in person.
Trade Data Analysis & Issue Resolution
- Analyze trade data to ensure accurate portfolio reconciliation promptly identifying and resolving discrepancies.
- Stay updated on market regulations to deliver services that are consistent and compliant.
Customer Care & Engagement
- Foster and maintain strong client relationships through regular checkins health assessments and onsite visits.
- Conduct client training sessions to drive advanced use of the service working closely with Sales and Customer Success teams to maximize satisfaction and engagement.
Productivity & Product Development Support
- Identify opportunities for new product features collaborating with Product Management and Development teams to define requirements and conduct user testing.
- Contribute to workflow and service improvements that enhance the client experience.
Education Experience and Personal Characteristics
- Language Skills: Excellent English communication skills; German fluency is an advantage.
- Financial Knowledge: Understanding of financial products particularly OTC derivatives.
- Technical Aptitude: Familiarity with trade data collateral management or regulatory processes; database knowledge or interest in technology is a plus.
- Problem Solving: Detailoriented with strong multitasking abilities and a knack for troubleshooting in a fastpaced environment.
- Learning Mindset: Eagerness to learn including advanced spreadsheet functions and other technical tools.
- Whats in It for You
- Health & Wellness: Comprehensive healthcare coverage for your physical and mental health.
- WorkLife Balance: Generous timeoff policies to keep you refreshed.
- Career Development: Access to resources for continuous learning and skill development.
- Financial Security: Competitive salary retirement planning student loan contributions and financial wellness programs.
- FamilyFriendly Perks: Benefits that support your family including partner and childspecific offerings.
- Additional Perks: From retail discounts to referral bonuses we offer small but meaningful extras.
At OSTTRA we prioritize your wellbeing and career growth with benefits designed to support you personally and professionally:
Other Information
Start: As soon as possible
Location: Stockholm
We use a competencybased method in all recruitment processes to ensure unbiased selection. We also work with ongoing selection which means that well take down the job ad when enough candidates have reached the final steps of the process.
If you are considered for the position we will contact you for an initial interview. Regardless of whether you proceed in the process or not you will receive feedback on your application.
If you have questions about the service or about your application you are welcome to contact our support by emailing or callingand we will help you. Please indicate which service it applies to.
We recommend that you submit your application immediately as we make a continuous selection.
Welcome with your application!
Employment Type
Full Time
