Customer Care Specialist with Italian
Customer Care Specialist with Italian
Posted on :
17-01-2025
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1 Vacancy
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Job Description
We are collaborating with a technology BPO business to recruit an Italianspeaking Customer Care Specialist for their office in Thessaloniki Greece.
Position: Customer Care Specialist
Location: Thessaloniki Greece (Remote)
Employment Type: Fulltime
Remuneration: Base salary
Duties and Responsibilities:
- Assist customers of an ecommerce platform using various communication channels (telephone email chat).
- Identify and resolve client issues handle complaints provide solutions and alternatives and guide customers within set time limits.
- Check and moderate the quality of platform content.
- Follow protocols cheat sheets and guides provided during training to ensure consistency.
- Ensure customer satisfaction and deliver professional support services.
- Recognize when to escalate issues to other departments for resolution.
- Collaborate with other agents or teams to handle complex cases.
- Document actions and resolutions in a CRM system with attention to detail.
Requirements:
- Italian proficiency (C1 level) in both written and spoken communication. Fluent in English (B2 level).
- Accurate efficient and respectful communication style.
- Strong problemsolving and criticalthinking abilities.
- Minimum of 1 year of proven customer service experience (email and phone support preferred).
- A calm resourceful and stressresilient personality with adaptability in dynamic situations.
- Social media savvy with familiarity in modern platforms.
- Proficient in PCbased internet and software applications (e.g. Microsoft Office).
Benefits:
- Working schedule: Monday to Friday with a rotating shift between 9 AM11 PM (8 hours per day).
- Meal vouchers to support daily needs.
- Transportation vouchers for commuting convenience.
- Birthday leave to celebrate your special day.
- Comprehensive life insurance and healthcare coverage.
- Be part of a dynamic creative team in a positive and friendly work environment.
- Continuous guidance and tools to help you reach your career potential.
Are you ready to join a dynamic team and provide exceptional support for an ecommerce platform Apply now!
#CustomerCareSpecialist #ItalianJobs #ThessalonikiJobs #BPOCareers
Employment Type
Full Time
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