Customer Care Team Leader

eFood is looking for a passionate and dynamic Customer Care Team Leader to join our growing family!

We are seeking a fair empathetic and inspiring leader who thrives on guiding and motivating teams. If you possess strong logical thinking creative problemsolving skills and excellent time management you could be the perfect fit to complete our leadership team.

As a Customer Care Team Leader youll work in shifts and on public holidays 5 days a week. Your responsibilities will include coordinating multiple tasks leading and motivating our customer care agents and addressing any performance gaps. You will foster a positive inspiring team environment built on open communication while delegating tasks setting clear deadlines and establishing specific targets for your teams success.

If youre ready to lead with passion and make an impact we want to hear from you!

What youll do:

• Lead a team of 15 Customer Care Agents and Senior Customer Care Agents
• Goal set the team members based on S.M.A.R.T. methodology
• Overseeing and assessing customer care agents daily activities and share with them performancerelated feedback on a regular basis (weekly monthly yearly)
• Conduct QAs based on the goal set each month
• Present QAs results to the team members
• Monitor team members performance daily
• Provide performance feedback to the team members by conducting 121 meetings (at least one weekly)
• Communicate appropriately with the team members so that they register annual leaves teleworking days etc according to the corporate policies
• Conduct the flooring process (performance monitor change of duties breaks present agents etc)
• Ensure that new agents are smoothly onboarded

Qualifications :

• Proven work experience in a team leading role in a call center environment
• Bachelors degree will be considered as a plus
• Solid computer skills especially excel (or relevant tools)
• Fluency in Greek & English
• Good knowledge of performance metrics
• Strong interpersonal & communication skills
• Empathy & Great Listening skills

Additional Information :

• If you are happy we are happy! Thats why we offer an attractive remuneration package for what you bring in!
• We share a passion for food so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!
• We prioritize your mental health and offer roundtheclock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
• We want you to grow with us ! And to help you keep improving we provide you access to our online training platform where you can study topics for your personal and professional growth!
• Are you a cappuccino lover Do you desperately want a cookie Our cafeteria got you covered!
• If you want to stay in shape our inhouse gym awaits you fully equipped!
• We are passionate about exploring growing & learning and our Global Mobility plan is created to help our people find their purpose around the world !

Life @efood:

At efood no day is the same as the one before!

efooders know that working and having a good time isnt the opposite and thats why every day at efood is a new adventure!

We always aim higher and thrive on finding solutions to push our limits further! We care about our customers our employees our society.

We seize every opportunity to celebrate achievements and milestones but we also celebrate small things (like Fridays!

Every efooder is part of a fastgrowing multinational company with endless opportunities for professional growth and acquisition of new skills! We have an established yet super creative and fun working environment with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!

Hungry enough to join us

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Remote Work :

No

Employment Type :

Fulltime