Customer Support Agent - Spanish - Bucharest
Customer Support Agent - Spanish - Bucharest
Posted on :
17-01-2025
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1 Vacancy
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Job Description
Position: Customer Support Agent
Location: Bucharest Romania
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Give players a detailed and quality response by email or chat to any questions or requests about the game platform in order to maintain a high level of satisfaction.
- Ensure the registering monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
- Evaluate the possibility of providing a direct response or transferring the request to another service.
- Reach the individual and collective objectives (KPI) set by management.
- Accept feedback and respect the implementation of improvement plans.
- Preanalyze and report technical issues on the various game sites following the incident management (IM) procedure.
- Take on different schedules as support is guaranteed 24 hours a day by various teams.
REQUIREMENTS:
- Native/fluent in Spanish (C1) and English both oral and written.
- Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
- Good writing ability and ability to easily use online communication software and ticket management systems
- Good command of IT tools such as Word Excel and Outlook as well as any other online communication software
- Service and customer satisfaction oriented. Empathetic and diplomatic
- Previous experience in contact center within a similar role
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently while being team player at the same time
OFFER:
- A friendly work environment that is adapted to reaching optimal performance
- Leadership by talents values trust and autonomy
- The opportunity to progress and specialize with our internal mobility system
- A competitive salary package linked to the Romanian market
- The possibility to work remotely (maximum 3 days/week) and to be at least 2 days/week in the offices in Bucharest (AFI Park)
- Meal allowance
- Private health insurance
Employment Type
Full Time
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