Assistant Customer Experience Manager
Assistant Customer Experience Manager
Posted on :
17-01-2025
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
17-01-2025
Job Description
Job Title: Assistant Customer Experience Manager
Location: Cape Town South Africa
Job Type: Fulltime
Number of Openings: 1
Job Responsibilities:
- Develop and implement effective corporate communication strategies to enhance customer experience.
- Manage internal communications including memos newsletters and other forms of corporate messaging.
- Draft content for mass media and the company website including press releases and articles.
- Organize initiatives and plan events or press conferences to promote the company’s brand and services.
- Liaise with media representatives and handle requests for interviews and public statements.
- Foster relationships with advocates and key individuals relevant to the organization.
- Collaborate with marketing professionals to produce engaging copy for advertisements and articles.
- Perform damage control in cases of bad publicity and facilitate the resolution of disputes with the public or external vendors.
- Assist in communication of strategies or messages from senior leadership to staff and external parties.
Essential Qualifications:
- Minimum of 2 years of relevant experience in customer experience or a related field.
- Excellent communication skills both oral and written.
- Solid understanding of project management principles.
- Working knowledge of MS Office and proficiency in photo and videoediting software is an asset.
- Strong presentation skills capable of engaging various audiences effectively.
Desired Experience:
- Experience in web design and content production
- Experience in copywriting and editing is highly desirable.
Salary & Benefits:
- Comprehensive benefits package including health insurance and provident fund.
- Opportunities for professional development and career advancement.
Employment Type
Full Time
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