Customer Experience Manager
Customer Experience Manager
Posted on :
17-01-2025
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
17-01-2025
Job Description
Job Title: Customer Experience Manager
Location: Cape Town South Africa
Job Type: Fulltime
Number of Openings: 1
Salary:
Job Responsibilities:
- Oversee and enhance the customer experience through proactive management and engagement strategies.
- Conduct training sessions for staff to ensure a consistent and positive customer experience.
- Utilize CRM software to track customer interactions and feedback to continuously improve service delivery.
- Resolve customer issues and complaints effectively turning negative experiences into positive outcomes.
- Identify customer needs and work with teams to meet those needs effectively.
- Analyze customer feedback to identify patterns trends and insights implementing improvements to enhance overall satisfaction.
- Manage multiple channels of communication including email phone calls and social media to provide seamless customer service.
- Lead and motivate a team to ensure high levels of performance and customer satisfaction.
- Stay updated on industry trends and best practices in customer experience to drive innovation.
Essential Qualifications:
- Minimum of 2 years of experience in customer experience management or a related field.
- Proven experience in training management and quality assurance.
- Strong analytical skills and experience in project management.
- Ability to handle difficult situations with patience and resilience.
Desired Experience:
- Experience in Customer Relationship Management (CRM) software.
- Demonstrated success in improving customer satisfaction and team management.
- Skilled problem solver with a positive and proactive attitude.
Benefits:
- Competitive monthly salary.
- Medical Aid and Provident Fund
- Opportunity for professional development and career growth.
- Dynamic working environment in a reputable organization.
Employment Type
Full Time
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