Desktop Support Technician II
Desktop Support Technician II
Posted on :
16-01-2025
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers endtoend managed services technology and consulting to enable the digital workplace for enterprise midsize and small businesses. In business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.
Position: Desktop Support Technician II
Location: Toronto ON M5G 2L5
Duration: 4 Months
Job Type: Contract
Work Type: Onsite
Language: English
Job Description:
- We are committed to enhancing the end users experience in all facets of the word.
- Our vision is to empower people to achieve the highest levels of performance by making technology work for them anywhere anytime on any device.
What Youll Do
- In order to deliver our exceptional services we need a team of dedicated and enthusiastic hardworking and customer serviceoriented technicians! thats where you come in!
- You will be expected to deliver exceptional customer service as the face of the client.
- You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.
- Be helpful relatable and pleasant while diagnosing and fixing their problems.
- Solve a broad range of daytoday onsite technical issues on network infrastructure and internal desktop systems you make it happen.
- Be helpful and understanding provide the support you would want!
- Customize the customer experience for every individual all communication instructions and product knowledge to the level of the individual.
- Determine the most costeffective repair to minimize customer downtime.
- Be proactive! Prepare reports for analysis of product failure trends and service issues.
- In short you service our customers with whatever technical issues they may have in the most pleasant way possible!
- Who Youll Work With
- As a Client Desktop Technician youll play a crucial role in supporting our customers and proactively identifying their needs.
- Youll work to create the ideal experience that any customer would seek to encounter.
- For many of our customers technology problems can be frustrating but easily solved by educating them.
- Your patience is a virtue!
- Youll be the face of our operation and the goto for what makes our company run our customers.
Who You Are
- Experienced 25 years of related work experience or AA degree or technical training or equivalent combination of education and experience.
- A Certification or able to obtain within first 6 weeks of employment.
- Solid experience and understanding of IT services and products
- Enthusiastic about technology and willing to learn and stay on the cutting edge
Personable
- Relatable and responsible when interacting with ALL customers
- When the customer has a problem are they going to dread your visit
- If yes youre not picking up what were putting down.
- Consultative approach to solving issues Help us help them! Reliable.
- Able to transform technical IT solutions lingo into terms everyone understands.
- Impeccable followthrough to customer satisfaction.
- Will attempt to connect to anyone you meet no matter how difficult. GoGetter.
- Insatiable desire for knowledge independence and success
- Strive for more than the status quo.
- Not intimidated by problems youve never seen before Confidence is key!
- Hungry to work hard and hungry to grow your career!
- VIP Client facing position will interface with directly end user needs communicate effectively to be personable and deport themselves well.
Must have:
- Strong understanding of the 0365 suite of applications Break/Fix HW and ability to communicate with VIP end users effectively.
- The requirement is to provide dedicated VIP onsite support technician.
VIP support include:
- Boardroom support/Video Conferencing
- Computers
- Hardware/Software
- Cellular phones
- Digital Signage
- Printers Xerox/Lexmark
- Surface Hubs
- Any new technologies that are deployed
Note:
- For hardware/solutions not currently provided by the client the level of support would typically be enduser support and assisting the technology vendor.
Education:
- OEM Certs would be an asset.
- Also candidate should expect OT and OnCall as part of the job.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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