Program Manager - ServiceNow
Program Manager - ServiceNow
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Salary Not Disclosed
1 Vacancy
Job Description
Program Manager ServiceNow
Emp Type: W2 or 1099........ (No C2C)
Visa: H1B H4EAD GCEAD L2 Green Card US Citizens (Only USA Applicants)
Workplace Type: Dallas TX/ Tampa FL Hybrid
Responsibilities:
- Lead a highly talented technical ServiceNow team to plan design develop test and implement complex solutions.
- Leverage your knowledge and experience to ideate endtoend solutions on the ServiceNow platform for Incident Management Request Management Change Management Discovery Asset Management CMDB and Security Incident Response etc.
- Build a trusted partnership with global process owners; collaborate with members of product teams to ensure successful technically sound features enhancements.
- Ability to effectively assess and prioritize incoming platform work value based on reach impact complexity and effort.
- Evaluate system integration considerations to determine appropriate technology solutions.
- Leverage both proven and innovative technology approaches to solve challenging business problems.
- Create and lead presentations of key solution design technology architecture concepts and demonstrations to stakeholders and management.
- Support and empower team members to work in an Agile/Product way of working assisting in management of velocity estimation of stories story assignment and the leading of daily meetings and biweekly user group meetings.
- Ensure timely ServiceNow upgrade process to ensure no adverse impact to our stakeholders.
- Build optimal availability high data quality and high performance of the ServiceNow platform.
- Deliver bestinclass technical guidance coaching and feedback.
- Define and implement best practices with high levels of emotional intelligence.
- Provide active handson leadership to ensure outcomes are met by the team.
- Own the product the team and the outcome. Foster improvement guide and teach methodology influence pride and quality.
- Create and share weekly status reports demonstrating team outcomes and accomplishments.
- Identify areas of improvement for the various team processes provide solutions and see them through to completion. Repeat as necessary with a Continual Service Improvement (CSI) mindset.
- Create a safe space for engineering team members to experiment with technical solutions that may solve customer and/or organizational problems.
Education & Experience Required:
Bachelors or Masters degree in computer science computer engineering or relevant field required w/ 10 years experience required
- A minimum eight years of experience working with the ServiceNow platform and in technology development engineering and product management.
- Experience directly leading a highperforming development team in a complex dynamic environment ServiceNow preferred.
- Sufficient ServiceNow technical experience to view and review code and workflow implementations.
- Architectural understanding of API integrations and microservices approaches.
- Experience in: ServiceNow integrations scripting languages reporting and analytics Agile development methodologies performance tuning and optimization and security and compliance.
- Thought leader in strategic direction of ServiceNow design including alignment of ServiceNow future capability roadmaps with internal Foot Locker roadmaps and strategic plans.
- Exceptional oral and written communication skills with the ability to confidently present ideas and processes to stakeholders with varying levels of technological and process experience.
- Optimal teamwork and interpersonal skills to work well on crossfunctional teams and at all levels of an organization.
- Experience in integrations between ServiceNow and other tools/systems including CI/CD & DevOps pipelines.
Employment Type
Full Time
