Passenger Relations Manager - Lounges
Passenger Relations Manager - Lounges
Posted on :
16-01-2025
Employer Active
1 Vacancy
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Job Description
- Manage and support the Passenger Relations and Porter teams ensuring smooth daily department operations.
- Champion and promote the Heartist Culture within the PRO and Porter departments.
- Monitor the appearance standards and performance of team members with a focus on grooming training and fostering teamwork.
- Ensure team members are wellversed in lounge services and the airport layout.
- Develop and implement Business Continuity Plans (BCPs) to ensure uninterrupted lounge operations during crises.
- Contribute to projects focused on enhancing service delivery IT systems and lounge infrastructure.
- Collaborate with Talent & Culture on recruitment selection and performance management processes.
- Maintain strong communication and collaborative relationships with all operating departments.
Qualifications :
- Minimum high school diploma; bachelors degree in hospitality tourism or related field preferred.
- Supervisory or management experience in an airline lounge hotel concierge or hotel front office role.
- Proven ability to deliver superior service standards and meet customer requirements.
- Experience with Aviation IT Systems and/or Hotel Property Management Systems.
- Strong computer skills particularly with Microsoft Office.
- Indepth knowledge of Changi Airport and airport procedures (strong advantage).
- Relevant aviation hospitality or tourism qualification along with experience managing teams of up to 100 members and using Aviation IT systems (strong advantage).
Additional Information :
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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