Power Tools Technical Support Specialist
Power Tools Technical Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you passionate about delivering exceptional customer service in the power tools industry Join our team at Bosch Power Tools and help us provide the best service to our valued customers. We are seeking a dedicated and customerfocused individual to support our mission of excellence in customer service for our power tools. Your role will be crucial in ensuring our customers receive topnotch support and care for their Bosch power tools.
Key Responsibilities:
Customer Support: Provide outstanding technical support for Bosch power tools to users the Customer Care Centre Bosch field sales force and directly to Bosch customers.
Repair Coordination: Arrange collections for power tool repairs from users and keep them informed about the status and progression of their repairs.
Parts Assistance: Assist customers by sending parts drawings and helping them select the correct spare parts for their Bosch power tools.
Complaint Resolution: Handle customer complaints and claims related to Bosch power tools in collaboration with our legal team ensuring a satisfactory resolution.
Process Improvement: Work with various departments within Bosch Power Tools to enhance processes and improve efficiency in servicing power tools.
Technical Liaison: Collaborate with the Bosch Service Centre repair Manager on technical topics related to power tools to ensure seamless service delivery.
Training and Development: Provide technical and system training on Bosch power tools to users and the Customer Care Centre to enhance their knowledge and capabilities.
Quality Support: Support the central Quality Management (QMM) department in maintaining high standards of service for Bosch power tools.
Qualifications :
What distinguishes you
CustomerCentric Attitude: You excel in people skills and are dedicated to providing exceptional customer service.
Communication Excellence: You possess excellent written English and a professional telephone manner ensuring clear and effective communication with customers.
Calm Under Pressure: You can maintain composure and deliver highquality service even in highpressure situations with a keen eye for detail.
Technical Proficiency: You are proficient in Microsoft Office especially Word and Excel enabling you to efficiently manage customerrelated tasks.
Additional Skills: A driving license is advantageous for flexibility in customer service roles.
Technical Experience: Experience in diagnosing and repairing in a workshop environment is desirable enhancing your ability to support customers with technical issues
Additional Information :
37.5 hrs a week
Role is officed based at our head office situated in Denham near Uxbridge
Hybrid working is available with up to 2 days a week being available for home office
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
