Engagement Mgr
Engagement Mgr
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Job Description
What you get to do in this role:
The Senior Engagement Manager oversees the on time on budget delivery of the defined solution scope to meet the customers desired results. This requires the EM to complete the project following ServiceNows leading practice methodology NowCreate working in collaboration with the customer project team and any involved partner ensuring governance is followed to gain team member support for the project including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks tracking actual progress and managing deviations through appropriate measures.
- Lead the delivery team throughout the engagement often in collaboration with a services partner.
- Manage the engagement governance timeline scope risk change management resourcing reporting and financials.
- Work with the Sales Account Team partner and customer to understand the customer and the engagement; including challenges partners issues and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including longterm customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results.
- Lead the delivery team throughout large complex engagements often in collaboration with a services partner.
- Identify gaps between actuals and plan of record proposing solutions and driving resolutions.
Qualifications :
To be successful in this role you have:
- 8 years progressive experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50%
- Industry domain expertise in
- Creativity with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
