Associate Director BPO Management Office
Associate Director BPO Management Office
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Salary Not Disclosed
1 Vacancy
Job Description
Relationship lead for strategic vendor relationships including management of the highly visible complex crossfunctional operational and relationship aspects of global vendors. Responsible for operationalizing and expanding vendor relationship managements strategies. This roles objectives include building and maintaining strategic relationships supervising resolution of issues and leading risk assessments and strategic mitigation planning. The lead will also be responsible for providing strategic oversight and guidance to the internal team collaborating with internal stakeholders and ensuring that vendors meet agreedupon performance criteria. Drives business priorities through vendor oversight and ensures efficient process are in place to deliver on both business and relationship goals. Stays abreast of emerging and changing practices technologies regulations policies and approaches with outsourced services and brings innovative solutions which result in efficiencies.
Accountable for strategic vendor management oversight driving global complex crossfunctional operational and relationship aspects of vendor relationships for Development.
Drives agendas and leads operational and executive governance meetings with internal and external stakeholders.
Recognized as subject matter expert and is the single point of contact between vendor and the business function to promote vendor accountability mitigate risks deliver operational efficiencies aligned with strategic direction of the relationship.
Effectively communicates progress/concerns and actively identifies issues/risks that potentially impact projects systems or processes and implements solutions.
Proficient understanding of the internal and external business environments establishes vendor performance measures drives vendor performance aligned with strategic objectives of the vendor relationship deliverables and accountabilities.
Actively trends performance and resource gaps relative to outsourced services and leads cross functional teams to implement corrective actions aligned with best practices.
Establishes vendor strategy and leads crossfunctional teams to develop and maintain successful and healthy vendor relationships supporting Developments strategic objectives.
Leads collaborations with business stakeholders and vendors to identify and implement efficient highquality compliant business processes with a focus on continuous improvement and innovation.
Resolves escalated issues and escalates significant issues to Sr. Leadership and vendor.
Leads cross functional complex projects and initiatives.
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Qualifications :
Bachelors degree in a relevant field such as business engineering economics science or health administration Masters preferred.
Experience managing global thirdparty vendors and vendor management
Demonstrate a high level of core technical and leadership competencies.
Critical thinker with the ability to see the big picture to drive longterm strategy for vendor category or relationship.
Considered a Subject Matter Expert for vendor relationships and competent in the application of standard business procedures (SOPs Global Regulations Ethics and Compliance).
Strong interpersonal negotiation communication conflict resolution and problemsolving skills.
SourcetoPay experience preferred with proven experience in managing vendor relationship lifecycle and highstake vendorrelated issues
Proven track record in agile program management and vendor relationship management
Expertise with analyzing complex business problems and designing innovative solutions.
Ability to clearly craft compelling business cases sell new ideas and influence vendor direction.
Excellent crossfunctional partnership skills; knows how to work across an organization to achieve objectives and meet timelines
Additional Information :
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our shortterm incentive programs.
This job is eligible to participate in our longterm incentive programs
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
