Application Support Analyst
Application Support Analyst
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Job Description
We are seeking a talented and dedicated Technical Support Specialist to join our team. The ideal candidate will have a strong technical background excellent problemsolving skills and a passion for customer service.
- Provide first line of support for healthcare Applications reported by users.
- Diagnose and resolve technical problems via phone and email.
- Log and track all support requests using a ticketing system to ensure timely followup and resolutions.
- Write and execute SQL queries to analyze system logs database tables and other data sources.
- Use SQL to identify trends anomalies and potential root causes.
- Optimize SQL queries for performance and efficiency.
- Document all support activities and resolutions in the ticketing system as part of process and for future reference.
- Update the knowledge base with new solutions tips and best practices
- Collaborate with other teams PM (Practice Management) EHR(Electronic Health records) Patient Portal HL7 Interfaces APIs Mobile etc. to resolve dependent issues.
- Participate in team meetings to discuss issues process improvement and product updates.
- Maintain a high level of professionalism and interaction with the Direct and end customers.
- Strive to deliver exceptional customer service and support to enhance user satisfaction.
- Ensure compliance with organization polices including data protection and security standards (PHI HIPAA etc.)
Additional requirements:
- Must be willing to work in the night shift (US EST time)
- Owing to the nature of the work (Support environment) the role requires after hours work and / or weekend work all work will be compensated in the form of time off or pay
If you are a passionate and dedicated individual with a strong technical background we encourage you to apply.
Qualifications :
To succeed in this position education & skills required:
- Academic: Bachelor / Masters Degree in Computing / IT required
- 0 to 2 years of relevant work experience
- US Healthcare/ Technical support experience preferred
- Strong technical skills including knowledge of operating systems databases and networking.
- Excellent problemsolving and troubleshooting skills.
- Strong verbal and written communication skills.
- Knowledge of ITIL best practices is a plus.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
US shift timing.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
