Global Operations Excellence Lead

Sales Consulting

Posted on : 16-01-2025

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1 Vacancy

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Job Location

Bucuresti - Romania

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 16-01-2025

Job Description

The Operational Excellence Lead will implement Lean Six Sigma principles and oversee process optimization automation initiatives and governance within Global Business Services (GBS). This role drives innovation and collaboration across geographies to enhance efficiency quality and customer satisfaction.

Role description:

Implement Lean Six Sigma to improve quality reduce waste and streamline processes.

Standardize and enhance processes across the organization for operational excellence.

Identify and implement innovative solutions to improve efficiency and add value.

Lead automation initiatives to optimize workflows and reduce manual tasks.

Collaborate with IT and stakeholders to ensure seamless technology integration.

Strengthen process frameworks for enhanced ownership accountability and compliance.

Establish governance models and reporting mechanisms to track progress and outcomes.

Work with crossfunctional teams to align operational goals with organizational objectives.

Deliver measurable improvements in quality efficiency and customer satisfaction.

Promote transparency and operational alignment across global geographies.

Qualifications:

Bachelors degree in Business Operations Management Engineering or related field; Lean Six Sigma Black Belt preferred.

810 years in operational excellence or process improvement ideally in GBS/BPO.

Proficient in automation technologies and process improvement strategies.

Strong leadership and collaboration capabilities.

Analytical mindset with excellent problemsolving skills.

Outstanding communication and stakeholder management abilities.

Proven ability to deliver measurable improvements in efficiency quality and customer satisfaction.

Experience managing risk and controls frameworks to ensure operational compliance.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Sales Consulting

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Global Operations Excellence Lead

Sales Consulting

Job Description

Employment Type

Company Industry

Key Skills

About Company

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