Customer Care Technician
Customer Care Technician
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Job Description
Are you passionate about helping others Do you like to work in an international and innovative environment And are you interested in skincare and products Then we are looking for you!
Our client is an international company and a Spanish dermatology leader specializing in solutions to skin conditions and sun protection. They are looking for an Italian talent to join their customer care team at their headquarters in Barcelona.
You would be a great fit if you have excellent communication skills have some experience in either administrative work in an international environment and are comfortable working with online programs such as Microsoft Office SAP or Salesforce.
Tasks
- Management of wholesalers in Italy
- Work together with the sales team to keep logistics up to date
- Build and maintain relationships with customers B2B
- Help the customers with incidents and complaints by giving creative solutions
- Stay updated on the companys products
Requirements
- Full professional/ professional level of Italian
- Full professional/ professional level of English
- Full professional/ professional level of Spanish
- Excellent verbal and written communication skills
- Previous experience in customer service or in a contact center
- Problem solver and team player attitude
- Great Microsoft Office skills
- SAP skills will be a big plus!
- Ability to adapt to a dynamic environment
- Have an innovative mindset
Benefits
Competitive Salary
Flexible working hours between 7:30 and 20:00
15hour lunch break
Hybrid working model
Private health and life insurance
24 days of Holidays plus Semana Santa and Christmas break and a Birthday afternoon off
Personal and professional growth opportunities
Step 1: Interview with our Recruiter to get to know you and your experience
Step 2: Interview with the Hiring Manager of the company
Step 3: Interview with the Head of Supply of the company
Employment Type
Full Time
