Helpdesk GEREN - Transport company
Helpdesk GEREN - Transport company
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Tasks
Reporting to the Level 1 Team Lead the Help Desk Engineer is part of a small young and dynamic support team mainly tasked with solving ISrelated issues and requests for all end users across Europe.
- Be the first point of contact for users requests incidents or questions (administrative users and drivers) for the full scope of the IS: telecom office tools applications
- Answer users requests mainly through phone and email
- Log all requests in the ticketing tool
- Diagnose troubleshoot and solve issues based on existing procedures
- Determine proper escalation for problems he cannot solve sets priority
- Propose resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
Requirements
Degree in IS science is preferred
First experience in helpdesk
Pragmatic analytical and problem solving skills
Very good customer service approach at ease in verbal and written communication with non technical users
A strong team player able to communicate with technical and nontechnical stakeholders
Curious and creative autonomous and dynamic
Be a driver for change and innovation support continuous improvement by investigating alternatives and technologies
Good Microsoft Office 365 knowledge
Fluent in German and English French is an asset
Start date : ASAP
Contract : CDI
Place of work : Ptange area Luxembourg
Employment Type
Full Time
