Technical Support Lead Jobs in Noblesoft Technologies in Phoenix, AZ - USA

Technical Support Lead

Noblesoft Technologies

Posted on : 15-01-2025

Employer Active

1 Vacancy

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Job Location

Phoenix, AZ - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 15-01-2025

Job Description

JD:

Need resource with experience in Troubleshoot Github actions failures Admin activities Support developers in workflows failures capacity administration support Github actions users. Hands on experience on Linux.

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Noblesoft Technologies

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Technical Support Lead

Noblesoft Technologies

Job Description

Employment Type

Company Industry

Key Skills

About Company

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