IT Technician 1
IT Technician 1
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-01-2025
Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating ventilation and air conditioning (HVAC) systems and commercial and residential building services parts support and controls; energy services and building automation.
Position: IT Technician 1
Location: King of Prussia PA 19406
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Responsibilities:
- Onsite break/fix support in both office and manufacturing environments (PCs/multifunction printers/barcode scanners)
- Ongoing operational responsibilities for defined solutions
- Perform technical administrative and support work in the installation and operation of new and existing PC systems
- Execute defined client computing lifecycle processes
- Assist with support of business/sector specific infrastructure
- Assist with support and hands on activities of network and server infrastructure
- Troubleshoot assist and work with other IT team members to resolve user support issues
- Follow and promote defined ticket management procedures including the use of standard ticket management tools
- Endtoend asset management of clients including updating ServiceNow during every life cycle change event.
- This includes inventory best practices and disposal of assets
- Configure computers using bare metal image and Microsoft AutoPilot process
- Unboxing configuring installing software scheduling with customers transferring data troubleshooting and fixing any issues during the refresh process
- Support software patching OS servicing risk remediation PCI requirements and all other client deployments by resolving issues and ensure completion
- Training employees on using our company hardware and software upon request
- Assisting customers with Microsoft 365 email and Teams on Android and iOS
- Updating assets in ServiceNow to ensure accurate data
Qualifications (Education and Experience):
- Bachelors or Associates degree in IT related field or equivalent years of experience in an IT career
- Broad technical IT knowledge and awareness of industry trends
- Operational Excellence Root Cause Analysis process risk reduction security and controls change management
Advanced troubleshooting skills
- Relationship management and conflict resolution management
- Microsoft Windows Operating Systems (Windows XP Windows 7 Windows 10 Windows 11)
- Microsoft Office Suite (2016/M365)
- Microsoft Software (SharePoint Teams Visio)
- PC Hardware troubleshooting (Dell)
- Printer Desktop/Multifunction (Xerox Zebra)
Key Competencies:
- Ability to demonstrate outstanding customer service skills
- Strong oral and written communications skills
- Ability to demonstrate strong interpersonal skills
- Ability to diagnose and troubleshoot computer application peripheral mobile device and/or printer problems
- Ability to demonstrate strong organizational skills and the ability to follow documentation procedures
- Ability to demonstrate strong remote troubleshooting support skills
- Understanding of ServiceNow ticketing and asset management
- Must be able to lift and carry computers (approximately 50 lbs.) crawl into tight spaces (such as under desks) and climb ladders as needed to install hardware equipment
- Ability to work independently with minimal supervision
- Excellent problemsolving and critical thinking skills
- Ability to work as part of a virtual team
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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