CRM Executive
CRM Executive
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Job Description
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and crossselling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
Requirements
- A bachelor s degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
Job Description Calling existing and potential customers to persuade them to purchase company products and services. Accurately recording details of customers purchase orders. Processing all customer purchases accordingly. Generating promising leads for the outside sales team to pursue. Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. Developing and sustaining solid relationships with customers to encourage repeat business. Using sales scripts proffered by the company to drive sales and respond to customer rejections. Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales. Requirements Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred. Certified Sales Professional (CSP) accreditation is advantageous. Proven experience working as a telesales executive. Proficiency in all Microsoft Office applications. The ability to follow scripts. Strong negotiation and consultative sales skills. Excellent organizational and problem-solving skills. Effective communication skills.
Education
Graduate
Employment Type
Full Time
Key Skills
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