Spanish Bilingual Customer Service Representative
Spanish Bilingual Customer Service Representative
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Job Highlights:
- Contract type: Independent Contractor
- Schedule:40 hours per week or 8 hours per day
- Monday Friday or Tuesday Saturday 7:00 AM 4:00 PM or 8:00 AM 5:00 PM East Orem UT Time (8 hours per day/40 hours per week)
- 1 hour unpaid lunch
Client location or time zone: Orem Utah USA
Company/client overview: The client is a pest solutions company that services multiple states. They receive leads through forms on their website as well as text messages. Their main service is dealing with various bug infestations that customers have. They have a team of sales agents who close qualified leads after the leads have been initially qualified.
Responsibilities:
- Answer inbound calls and make outbound calls (80% of work is over the phone)
- Schedule and reschedule pest control service appointments
- Assist with billing information and inquiries
- Coordinate with field technicians for various customerrelated requests
- Respond to customer SMS messages regarding rescheduling
- Handle an average of 1012 calls per hour
- Leave voicemails for outbound calls when necessary
- Handle customer interactions primarily via phone and SMS
- Manage scheduling for pest control services
- Provide firstlevel support for billing queries
- Coordinate between customers and field technicians
- Follow a schedule that includes working Mondays Saturdays and three weekdays
Requirements
- Excellent verbal communication skills
- Must know how to speak Spanish
- Ability to speak with a neutral accent
- Proficiency in using CRM and dialer software
- Minimum of 3 years customer service experience
- Capability to work in Mountain Time zone hours
- Strong multitasking abilities
- Reliable internet connection and computer equipment
Benefits
Independent Contractor Perks:
- HMO Coverage for eligible locations
- Permanent workfromhome
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent workfromhome position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Excellent verbal communication skills Must know how to speak spanish Ability to speak with a neutral accent Proficiency in using CRM and dialer software Minimum of 3 years customer service experience Capability to work in Mountain Time zone hours Strong multitasking abilities Reliable internet connection and computer equipment
Employment Type
Full Time
Company Industry
Key Skills
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