A. Job Purpose
To assist management in supervising daily operations and perform all related duties to ensure guest satisfaction.
B. Job Responsibilities
- To delegate work duties make schedule and handle personnel issues.
- Have initiative and be creative in making special offers if necessary.
- To fully understand all company Policies & Procedures.
- To ensure the entire staff enjoys their working environment.
- To support and attend all training programs requested from head office.
Main Daily Duties
- Check opening procedure details for morning shift and closing procedure detail for evening shift by using checklist.
- To check all maintenance in the spa locations make work order if necessary and inform to Spa Manager / Spa Director for further follow up.
- Check reservation book and coordinate effective break times for rest lunch and dinner.
- To make sure the areas look clean and neat.
- In charge as a Receptionist if necessary in emergencies such as:
- Answer any call within three rings and make sure to hold the first call if another call come in white alone.
- To answer all guest questions regarding spa offerings appointment availability length and cost of treatment.
- To schedule appointment in such a way that staff is available to handle all bookings or work with other spas to have staff sent in for assistance.
- To politely confirm name treatment appointment time and cancellation policy to all guests before ending phone conversations.
- Interact with guest including but not limited:
- Dealing with guest complaints.
- Conducting spa tours.
- Assisting spa promotions.
- Assisting journalist and photo shoots.
- Assisting with travel agent site inspections.
- To ensure the up selling of treatments and retail in the spa.
Main Weekly Duties
- To assist Spa Manager/Spa Director in handling production and retail weekly inventory order.
- To assist in the report preparation including:
- Staff attendance: sick leave holidays vacations paid holidays pregnancy leave etc.
- Guest comments.
- Petty cash report and meal coupon.
- Weekly report.
Main Monthly Duties
- To assist in the report preparations including: monthly report retail inventory FF & E inventory every 3(three) months.
- To perform all related job tasks as requested by the company.
Qualifications :
- Minimum 3 years experience in Hospitality Industry
- Spa therapy knowledge and presentation skill
- Computer skill
- Minimum of 2 years experience in management or supervisory position in a spa or related field
- Experience and education in one of the spa disciplines of fitness or therapy a significant asset
Remote Work :
No
Employment Type :
Fulltime