Spanish-Speaking Customer support with Relocation to Lisbon Portugal

Job Title: SpanishSpeaking Customer Support Agent with Relocation Assistance to Lisbon Portugal
Location: Lisbon Portugal (Onsite Only)
Industry: Webbased Technical Solutions
Job Type: FullTime (Rotating Shifts)

Salary and Benefits:

• Competitive Pay
• Comprehensive Health and Life Insurance (Effective from Day 1)
• Meal Allowance
• Transportation Allowance
• Provided Equipment (Laptop software and tools)
• Opportunities for Career Advancement
• Onsite Role in Lisbon Portugal

Shift Information:

• Work Hours: Rotating shifts across 24/7 including night shifts from Monday to Sunday
• Days Off: Two rotating days off each week
• Shift Pattern: Alternating morning afternoon and night shifts

Language Requirements:

• Spanish (Minimum C2 proficiency required)
• English (Intermediate level preferred)

Job Overview:
We are seeking a passionate and customeroriented Spanishspeaking Support Agent to join our team in Lisbon Portugal. This role involves delivering technical assistance to Spanishspeaking customers in the webbased technical solutions sector. As an onsite team member you will play a crucial part in troubleshooting websiterelated technical issues and ensuring customer satisfaction. This position offers an excellent chance to join a rapidly growing company with ample room for career growth and professional development.

In this fastpaced role you will be responsible for both proactive and reactive customer support. While prior experience in technical support or customer service is an advantage it is not mandatory as we provide comprehensive training to ensure success.

Based onsite in Lisbon you will have access to extensive product and service training and be part of a supportive team with opportunities for career progression based on your performance.

Key Responsibilities:

• Deliver highquality support to Spanishspeaking customers through phone email and live chat addressing technical website issues.
• Troubleshoot and resolve problems related to website performance errors and other technical difficulties ensuring clear communication of solutions.
• Assist customers in navigating website features managing account settings and maximizing the use of the platform.
• Respond promptly to inquiries offering effective and timely solutions in line with company standards.
• Ensure customer satisfaction by providing efficient solutions while maintaining professionalism at all times.
• Document and track customer interactions in the CRM system for accurate recordkeeping and followups.
• Escalate more complex issues to appropriate internal teams to ensure prompt resolution.
• Offer suggestions for process improvements based on customer feedback and service experiences.
• Ensure compliance with data privacy policies and maintain confidentiality of customer information.
• Participate in continuous training and skillbuilding sessions to enhance product knowledge and customer service skills.
• Remain focused and deliver high service standards especially during peak hours and weekends.

Required Skills and Qualifications:

• Proficiency in Spanish (C2 level or higher)
• Intermediate proficiency in English (B2 level or higher)
• Previous experience in customer service or technical support is preferred but not required
• Strong communication skills both written and verbal
• Interest in technology and a quick learner
• Excellent problemsolving abilities for troubleshooting technical issues
• Ability to multitask in a fastpaced dynamic environment
• Strong attention to detail and organizational skills
• Willingness to work night shifts and weekends as part of the rotating schedule
• A customercentric attitude and the ability to empathize with clients
• EU work authorization or valid work visa for Portugal required

Additional Benefits:

• Health and Life Insurance: Full coverage from day one
• Meal Allowance: Daily meal allowance to cover food costs
• Transportation Allowance: Monthly allowance for commuting expenses
• Career Growth: Opportunities for advancement through internal training and performancebased promotions
• Provided Equipment: Laptop software and other tools to support your role
• Collaborative Environment: Work in a supportive teamoriented culture that promotes learning and knowledge sharing

This role offers a unique opportunity to work with a leading company in Lisbon Portugal with full relocation assistance to help you transition and settle into the city.