Spanish-Speaking Customer Support with Relocation Assistance to Lisbon Portugal

Job Title: SpanishSpeaking Customer Support Specialist with Relocation Assistance to Lisbon Portugal
Location: Lisbon Portugal (Onsite Only)
Industry: Web Technical Solutions
Job Type: FullTime (Rotational Shifts)

Salary & Benefits:

• Competitive Salary
• Full Health and Life Insurance Coverage (Starting on the first day)
• Meal Allowance
• Transport Allowance
• CompanyProvided Equipment (Laptop tools and software)
• Opportunities for Career Growth and Skill Development
• Onsite Role in Lisbon Portugal

Shift Information:

• Working Hours: Rotating 24/7 shifts including nights Monday through Sunday
• Days Off: Two rotating days off per week
• Shift Structure: Shifts will alternate between mornings afternoons and nights

Language Requirements:

• Spanish (Minimum C2 level required)
• English (Intermediate level preferred)

Position Overview:
We are seeking a customerfocused Spanishspeaking Support Specialist to join our team in Lisbon Portugal. This exciting role in the web technical solutions industry will involve providing technical support to Spanishspeaking customers with websiterelated issues. As an onsite representative you will be integral in assisting customers troubleshooting technical problems and ensuring customer satisfaction. This position offers a great opportunity to become part of a rapidly growing company with plenty of career development prospects.

In this dynamic and fastpaced environment you will be expected to provide both reactive and proactive support to customers. While prior experience in customer service or technical support is a plus it is not mandatory as we offer comprehensive training to ensure you are equipped to handle the responsibilities of the role.

Working onsite in Lisbon you will be part of the team providing excellent service with a focus on technical assistance for website issues. You will also receive thorough training on our products and services and benefit from opportunities to advance your career through internal training programs and promotions based on performance.

Key Responsibilities:

• Deliver topnotch customer support to Spanishspeaking clients via phone email and live chat assisting with technical problems related to websites.
• Diagnose and resolve website issues including errors and performance problems offering clear explanations of solutions.
• Guide customers through website features account settings and other technical processes to help them fully utilize the platform.
• Respond promptly to customer inquiries ensuring timely and effective solutions according to company guidelines.
• Maintain professionalism while ensuring customer satisfaction with quick and efficient resolutions.
• Keep accurate records of all customer interactions in the CRM system for followup and documentation.
• Escalate complex issues to the appropriate internal teams to ensure timely and thorough resolution.
• Provide feedback and suggestions for process improvements based on customer interactions.
• Ensure all customer data is handled confidentially and in compliance with company security policies.
• Participate in ongoing training sessions to enhance your skills and knowledge of the products.
• Remain calm under pressure particularly during peak hours and weekends while providing highquality service.

Skills and Qualifications:

• Fluency in Spanish (C2 level minimum)
• Intermediate proficiency in English (B2 level or higher preferred)
• Previous experience in customer service or technical support is beneficial but not required
• Excellent verbal and written communication skills
• Interest in technology with the ability to learn new systems quickly
• Strong problemsolving skills and ability to address technical issues effectively
• Capable of managing multiple tasks in a fastpaced environment
• Excellent attention to detail with a focus on accurate customer reporting
• Willingness to work night shifts and weekends as part of a rotating schedule
• A customerfirst approach and the ability to empathize with customer issues
• EU citizenship or valid work authorization for Portugal required

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage from day one
• Meal Allowance: Daily allowance to cover meal expenses
• Transport Allowance: Monthly allowance for transportation
• Career Advancement: Access to professional development and career growth opportunities
• CompanyProvided Equipment: All necessary equipment including a laptop and software tools provided
• Work Environment: A collaborative and supportive team atmosphere that encourages open communication and knowledge sharing

This is a fantastic opportunity to join a thriving company in Lisbon Portugal with full relocation assistance provided to help you transition and settle into the city.