French-Speaking Customer Service Advisor
French-Speaking Customer Service Advisor
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Job Description
Job Title: FrenchSpeaking Customer Service Representative (Onsite)
Location: Braga Portugal (Remote)
Industry: Website Technical Solutions
Job Type: FullTime (Rotating Shifts)
Compensation & Benefits:
- Competitive salary
- Health and life insurance from day one
- Meal allowance
- Transport allowance
- Opportunities for career development and growth
- Companyprovided equipment (Laptop tools software)
Work Location: Onsite in Braga or remote Portugal
Shift Details:
- Hours: Monday to Sunday rotating shifts (including nights)
- 2 days off per week on a rotating schedule
- Shift rotations include morning afternoon and night shifts
Language Requirements:
- French (C2 level required)
- English (Intermediate proficiency preferred)
Position Summary:
We are seeking a FrenchSpeaking Customer Service Representative to join our team in Braga Portugal. This is an exciting opportunity to work in the website technical solutions industry offering support to customers in a fastpaced environment. If you have an interest in technology problemsolving and delivering excellent customer service this role is for you.
In this position you will assist Frenchspeaking customers with technical issues related to website services. Youll troubleshoot problems offer guidance on how to use website tools and ensure customers get the support they need in a timely manner. While previous experience in customer service or technical support is beneficial its not essential. We value candidates who are eager to learn adaptable and thrive in a dynamic environment.
You will be based in Braga and provide assistance to customers via phone email and live chat. Your contributions will directly impact customer satisfaction and the overall success of the company.
Main Responsibilities:
- Offer excellent customer service to Frenchspeaking clients addressing technical issues related to website services
- Troubleshoot problems related to website setup configuration and performance
- Guide customers through technical processes to ensure they can fully utilize website features
- Resolve website issues such as errors and performance problems in a timely manner
- Log customer interactions in the CRM system for tracking and followup
- Escalate more complex issues to the relevant teams for resolution
- Ensure customer confidentiality and comply with data protection policies
- Provide feedback to management about recurring problems or areas for improvement
- Manage multiple customer inquiries efficiently especially during highdemand periods
- Collaborate with colleagues to improve the overall customer experience
- Assist with account settings billing issues website features and general troubleshooting
- Follow company guidelines to maintain consistency and highquality service
Skills & Qualifications:
- Fluency in French (C2 level minimum)
- Intermediate English (B2 level or higher preferred)
- Experience in customer service or technical support is an advantage but not required
- Strong communication skills both written and verbal with a focus on customer care
- Willingness to learn and troubleshoot technical issues
- Ability to multitask in a fastpaced environment
- Strong problemsolving skills and the ability to resolve issues promptly
- Comfortable working rotating shifts including nights and weekends
- Ability to maintain focus and efficiency during repetitive tasks
- Attention to detail and accuracy in tracking customer issues
- EU ID required for work in Portugal (or Residence Card for nonEU nationals)
Additional Benefits:
- Health and life insurance coverage from the start
- Opportunities for career growth with continuous training and promotion
- Daily meal allowance for lunch and snacks
- Monthly transport allowance
- Access to professional certifications and career development training
- Companyprovided tools including a laptop and necessary equipment
- A collaborative work environment where teamwork and mutual support are emphasized
Employment Type
Full Time
