Remote Dutch-Speaking Customer Service Representative
Remote Dutch-Speaking Customer Service Representative
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Job Description
Job Title: Remote DutchSpeaking Customer Service Representative
Location: Braga Portugal (Remote)
Industry: Website Technical Solutions
Job Type: FullTime (Rotating Shifts)
Compensation & Benefits:
- Competitive salary
- Comprehensive health and life insurance
- Career growth and advancement opportunities
- Meal allowance
- Transport allowance
- Companyprovided equipment (laptop tools software)
Work Setup: Work remotely from your home in Braga Portugal
Shift Information:
- Hours: 24/7 rotating shifts from Monday to Sunday (including night shifts)
- Two rotating days off per week
- Shifts include morning afternoon and night coverage
Language Requirements:
- Dutch (C2 level required)
- English (Intermediate level preferred)
Role Overview:
We are seeking a dynamic Dutchspeaking Customer Service Representative to join our remote team in Braga. This role provides an opportunity to assist Dutchspeaking customers in the website technical solutions sector. While prior experience in customer service or technical support is beneficial it is not required. We are looking for individuals who are eager to learn and grow within the company.
In this role you will support customers remotely by providing technical assistance for various website solutions. Your responsibilities will include troubleshooting guiding customers through technical challenges and offering help via phone email and chat. A focus on customer satisfaction excellent communication skills and adaptability will be essential in this fastpaced role.
We offer thorough training to equip you with the necessary tools and knowledge to succeed. This position offers a rewarding opportunity to work with a dynamic team with competitive pay and career development options.
Key Responsibilities:
- Provide excellent customer support to Dutchspeaking clients via phone email and chat resolving websiterelated technical issues
- Troubleshoot and offer solutions for website setup configuration and performance problems
- Assist customers in navigating and using website tools to solve issues effectively
- Record all customer interactions and issues in the CRM system for proper documentation and followup
- Resolve customer concerns promptly and professionally to ensure satisfaction
- Follow established procedures to troubleshoot escalate or resolve issues efficiently
- Escalate more complex technical issues to appropriate teams or higher support levels
- Provide feedback to management on recurring issues or opportunities for improvement
- Take ownership of customer issues ensuring timely resolution and followup as necessary
- Maintain confidentiality and adhere to data protection regulations when handling customer information
- Collaborate with team members to improve processes and enhance the customer experience
- Stay composed and manage customer expectations effectively in highpressure situations
- Provide continued support for websiterelated queries helping customers maximize their use of services
Skills & Qualifications:
- Fluent in Dutch (C2 level required)
- Intermediate proficiency in English (B2 level or higher preferred)
- Prior experience in customer service or technical support is a plus but not necessary
- Strong technical aptitude and eagerness to learn about website solutions and technical issues
- Excellent communication skills (both written and verbal) with a customercentric approach
- Strong problemsolving skills able to analyze and resolve technical issues quickly
- Ability to work independently and maintain high service standards while working remotely
- Capable of managing multiple inquiries and tasks in a fastpaced environment
- High attention to detail even when performing repetitive tasks
- Comfortable working flexible hours including night shifts and weekends
- EU ID required for employment in Portugal
- Residence card required for nonEU nationals
Additional Benefits:
- Comprehensive health and life insurance coverage from day one
- Career development opportunities within a fastgrowing company
- Daily meal allowance
- Monthly transport allowance to assist with commuting or transportation
- Workfromhome flexibility for a better worklife balance
- Companyprovided equipment (laptop software and tools) for efficient remote work
- Collaborative work environment focused on teamwork and professional success
Employment Type
Full Time
