Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Role
We are seeking a Customer Service Specialist to join our clients innovative team. A leading network of community development financial institutions (CDFIs) empowers underserved communities by expanding access to capital and financial services. In this role you will be the first point of contact for customer inquiries providing excellent service resolving issues and ensuring a positive experience. Your ability to communicate effectively and handle customer concerns will contribute significantly to our clients customer satisfaction and retention.
Key Responsibilities
Customer Interaction
Respond promptly to customer inquiries via phone email and chat ensuring a high level of customer satisfaction.
Provide accurate information about products services and policies to customers.
Assist customers in troubleshooting issues and offer solutions to resolve their concerns.
Problem Resolution
Resolve customer complaints and concerns in a professional efficient and timely manner.
Escalate complex issues to higherlevel support when necessary ensuring followup and resolution.
Maintain a high level of professionalism and empathy while addressing customer challenges.
Documentation & Reporting
Maintain detailed records of customer interactions including inquiries complaints and feedback.
Prepare and submit regular reports on customer service metrics trends and improvement opportunities.
Update internal knowledge base with FAQs troubleshooting tips and solutions.
Collaboration
Work closely with other departments to ensure seamless service delivery and address customer needs.
Participate in team meetings and contribute ideas for improving customer service processes and strategies.
Provide feedback and insights to help improve the products or services offered.
Qualifications and Skills
Education
High school diploma or equivalent; additional education or training in customer service is a plus.
Experience
Proven experience in a customer service or support role.
Experience with CRM systems and customer support tools is preferred.
Skills
Excellent communication and interpersonal skills.
Strong problemsolving abilities and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Empathy and patience when dealing with customer concerns.
What Our Client Offers
Competitive salary and benefits package.
A dynamic and collaborative work environment.
Opportunities for professional growth and development.
Employment Type
Full Time
