Customer Service Representative
Customer Service Representative
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Job Description
Customer Service Representative (Dutch Speaking)
Lisbon Portugal Onsite
About the Role
Join our growing team in Lisbon providing exceptional customer service to Dutchspeaking customers. This is an excellent opportunity for customer service professionals looking to build their career in a dynamic environment.
Key Responsibilities
- Handle customer inquiries via phone email and chat
- Provide timely solutions to customer issues
- Document and track all customer interactions
- Process customer requests efficiently
- Maintain high service quality standards
Requirements
- Native/Fluent Dutch speaker
- Good command of English (B2 level preferred)
- Customer service orientation
- Strong communication skills
- Problemsolving abilities
Schedule
- Monday to Saturday (including bank holidays)
- Hours: 08:00 AM 06:00 PM (Portuguese time)
- Days off: Sunday 1 rotational day
Compensation Package
- Base salary: 1100 x 14 months
- Performance bonus: 100 x 12 months
- Meal allowance: 100 x 12 months
- Holiday and Christmas bonuses
- Health insurance from day one
Additional Benefits
- 20 days paid training (in English)
- Training allowance: 92.80 (gross)
- Relocation support with furnished accommodation (14 months)*
- Daily allowance: 18.56 (gross)
*Relocation support available for candidates moving from >100km away
Contract Details
- 1year contract
- 1month trial period
- Onsite position in Lisbon
To apply please submit your CV highlighting relevant customer service experience and language skills.
We are an equal opportunity employer and value diversity in our organization.
Employment Type
Full Time
Key Skills
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