Dutch-Speaking Customer Service Representative
Dutch-Speaking Customer Service Representative
Posted on :
15-01-2025
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1 Vacancy
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Job Description
DutchSpeaking Customer Service Representative
Location: Lisbon Portugal Type: Fulltime Onsite Contract: 6month fixedterm (CDD) Start Date: January 30 2025
About the Role
Were seeking a Dutchspeaking Customer Service Representative to join our international team in Lisbon. This role offers an exciting opportunity to work in a dynamic multicultural environment while providing exceptional customer support.
Schedule
- Monday to Friday: 08:00 AM 08:00 PM (Rotational shifts)
- Saturday and Sunday: 08:00 AM 05:00 PM
- 2 rotational days off per week
- 40hour work week
Compensation
- Base salary: 1100 (14 months)
- Performance bonus: 120 (12 months)
- Meal allowance: 135 (12 months)
- Health insurance
- Additional benefits package
Key Requirements
- Native or fluent Dutch speaker (mandatory)
- Good command of English
- Customer service orientation
- Strong communication skills
- Ability to work in shifts
- Problemsolving mindset
Main Responsibilities
- Handle customer inquiries via multiple channels
- Provide solutions to customer issues
- Maintain high service quality standards
- Document all customer interactions
- Meet performance targets
- Work collaboratively in a team environment
We Offer
- Comprehensive paid training
- Modern office environment
- Career development opportunities
- Team activities
- Supportive work culture
- Relocation assistance (if applicable)
Required Experience
- Customer service experience preferred
- Previous contact center experience is a plus
- Experience with CRM systems beneficial
Required Education
- High school diploma or equivalent
- Additional customer service certifications are a plus
Required Languages
- Dutch (Native/Fluent)
- English (B2 minimum)
Benefits
- Health insurance from day one
- Professional development opportunities
- Modern office facilities
- Team building events
- Language learning resources
- Performance bonuses
- Meal allowance
Employment Type
Full Time
Key Skills
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