Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailResponsibilities:
SkillsExperience and Skill Set Requirements
Public Sector Experience 5%
2 years of experience working in the healthcare industry
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
Technical Skills
Knowledge and Skills/Experience: 45%
Microsoft Great Plains
Logibec MMS (Materials Management System)
BSSI HFM (Health Financial Management)
Logibec Quadrant Workforce
Payroll Certification
OTR
AODA compliance
MS Teams
MS Excel
MS Power Point
Service Management Skills 30%
Knowledge of Service Management Processes with 5 years experience in supporting remote clients.
Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
Experience with Footprints Ticketing Application
Management and Communication Skills 20%
Proven track record for building strong working relationships
Strong interpersonal and verbal and written communication skills
Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical problemsolving and decisionmaking skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated flexible creative team player with perseverance excellent multitasking abilities and a proven track record for meeting strict deadlines
MUST HAVES:
Logibec Quadrant Workforce
Payroll Certification
Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
Full Time