Customer Experience Manager - Metrics and Insights
Customer Experience Manager - Metrics and Insights
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1 Vacancy
Job Description
About the Job
Locations: BGC Taguig
Corporate Title: Assistant Manager
Work Arrangement: Hybrid
The Customer Experience team is looking for experienced professionals to join us in Makati with the role of Customer Experience Manager (Metrics and Insights).
In this role youll work with data from diverse sources collaborate with talented colleagues and help shape exceptional customer experiences.
Going Further For You.
Whether youre just starting out or already a seasoned professional EastWest can help you unleash your potential and bridge the gap between dream to success.
At EastWest we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.
For 30 years EastWest has emerged as one of the most consumerfocused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process product and service enhancements and embrace new ideas to enhance the EastWest experience.
What the role will entail
- Gather and integrate data from various sources (e.g. customer behavior logs surveys operational reports) to create a comprehensive view of customer experiences.
- Clean harmonize and prepare data for analysis ensuring accuracy and readiness for insights.
- Automate reporting processes to streamline insights delivery and improve efficiency.
- Apply advanced analytics and predictive models to identify trends opportunities and customer pain points.
- Build machine learning models to predict customer behavior satisfaction and retention translating data into actionable insights.
- Develop interactive dashboards and visualizations using tools like Data Bricks and Power BI automating processes for consistency and time savings.
- Collaborate with the Head of Metrics and Insights researchers and teams across the bank to share insights drive improvements and align data with team goals.
What were looking for
- A Bachelors or Masters Degree in Data Science Statistics Mathematics Computer Science or any related field
- At least 3 years of experience in data analytics data science or a similar role; experience in the financial industry (banking or insurance) is a plus
- Proficiency in Python for building models and running analysis SQL for querying and managing data Power BI for creating insightful dashboards and advanced Excel skills for data analysis and automating reports.
- A natural problem solver with a passion for working with data excellent communication skills to simplify complex ideas and a collaborative team player who enjoys sharing insights and working together.
What you can expect from joining our team
- Career development and training opportunities
- Competitive salary package and benefits
- Performancebased incentives and recognition programs to reward highperforming individuals
- Opportunity to work with industry experts and be mentored by them
- Defined career progression paths to guide you in your professional growth
Employment Type
Full Time
