Operations Customer Expert Relocate to Lisbon

Are you a Dutchspeaking customer service enthusiast looking for an exciting career abroad Join us as an Operations Customer Expert (Dutch) in Lisbon Portugal and become part of a global leader in injection and infusion systems for selfmedication. Celebrating 40 years of innovation in 2024 this company is at the forefront of diabetes care partnering with top pharmaceutical and biotech firms worldwide.

Why This Opportunity Stands Out

• Relocation made easy: Enjoy full support with flights accommodation and settling in.
• Inclusive community: Join a diverse team of international professionals in a sunny dynamic city.
• Career growth: Gain valuable experience with a worldclass organization driving healthcare innovation.
• Worklife balance: Rotational shifts and weekends off give you time to explore Lisbons vibrant culture.

Your Responsibilities

As an Operations Customer Expert you will:

• Provide exceptional support via phone email and chat to customers using insulin pumps and accessories.
• Assist with connecting devices to smartphone apps and troubleshooting connectivity issues.
• Handle inquiries with empathy and a customerfirst approach especially during sensitive situations.
• Support customers in managing and using insulin pumps effectively.
• Maintain detailed records in the SAP CRM system and ensure followup where needed.
• Work closely with local 2nd Level Support and internal teams to resolve escalated issues.
• Manage complaints returns and customer satisfaction initiatives according to company policies.
• Proactively contact customers to gather feedback and improve their experience.

What Were Looking For

Youll thrive in this role if you have:

• Nativelevel Dutch proficiency (spoken and written).
• Previous experience in a call center or customer service environment (preferred but not mandatory).
• Stressresistance skills to handle medical emergencies calmly and professionally.
• Proficiency with CRM systems (e.g. SAP) and office tools like MS Word Excel and Outlook.
• Strong communication skills with a friendly empathetic and solutionoriented style.
• A proactive teamoriented mindset ready to adapt to challenges.

Compensation & Benefits for International Candidates

Salary Package:

• 1150 EUR/month inclusive of:
  • Base salary.
  • Room allowance for shared accommodation.
  • Christmas and Holiday bonuses.
  • Food allowance.

Training Program:

• 92.80 EUR/week for 20 working days (total: 854.40 EUR).
• Comprehensive training delivered in English.

Additional Benefits:

• Private health insurance to ensure your wellbeing.
• Meal card for convenient dining options.

Relocation Support

We ensure your move is smooth and hasslefree with:

• Airport pickup and help with administrative registration in Portugal.
• Reimbursement of your initial flight expenses.
• Annual twoway flight ticket to your home country (EU residents).
• Free Portuguese lessons cooking classes sports activities and more.
• Fully furnished shared accommodation including all utilities (water gas electricity internet).

Work Schedule & Location

• Hours: 40 hours/week Monday to Friday rotational shifts from 08:30 to 23:00.
• Location: Lisbon Portugal.

Hiring Process

• Step 1: Application review.
• Step 2: Online language tests.
• Step 3: Client interview.

Contract Details:

• 1month trial period applies.
• Temporary contract with potential for renewal or permanency.

Why Lisbon

Relocating to Lisbon means experiencing a vibrant sunsoaked lifestyle in one of Europes most exciting cities. From stunning beaches to historic landmarks Lisbon offers something for everyone.

Apply Now!

Deadline: April 2 2025

Take this chance to kickstart an international career and make a meaningful impact in healthcare. Apply today and join us in shaping the future of diabetes care!