Senior IT Operations Engineer
Senior IT Operations Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were are looking for a Senior IT Operations Engineer to help shape our
allinone privacy solution and join our mission to show the world that
protecting your privacy online can be simple.
The Opportunity
In this role your primary responsibility will be to provide exceptional
IT and infrastructure support for all team members. You will work
closely with team members of all levels to ensure smooth operations and
contribute to the organizations overall success.
You will have the opportunity to take ownership and be responsible for areas that significantly impact DuckDuckGos internal infrastructure and
continuously improve and maintain them over time. This will involve core
service administration (e.g. Exchange Entra Office365 etc)
building processes and procedures for new services (e.g. MDM) account
management responsibilities (including single signon (SSO)
implementation provisioning and deprovisioning of accounts) and
managing permissions ensuring everything is secure.
You will join your colleagues in an oncall rotation in which you will triage and resolve team member support requests as they arise. Your creativity and
ability to find innovative solutions will be highly valued. You will
have the opportunity to create playbooks and documentation to streamline
these requests and build on automations that enhance the experience
for the team and expedite their work.
You will be expected to review and evaluate standard procedures and practices related to team member support identifying areas of improvement and implementing changes that enhance efficiency and effectiveness.
This role and
team are vital to ensuring members of DuckDuckGo have the necessary
support and resources to perform their roles effectively and
efficiently.
What you will bring
Ability to lead and collaborate on highimpact and complex projects from proposal through postmortem.
Critical thinking skills to wrangle vague problems propose innovative
solutions and execute them with a strong focus on metrics.
Significant experience (> 7 years) in IT operations in a medium to
large organization (500) preferably in a remote work environment.
Experience administering and supporting cloud and SaaS applications such as Office 365.
Experience deploying and administrating Azure Active Directory/Entra
SSO and configurations for new service providers/deployments from the
IDP. Experience deploying and managing device management (MDM) systems for desktop and mobile.
Ability to troubleshoot on macOS Windows Linux iPhone Android and Office 365 remotely. Basic familiarity with Linux sysadmin utilities.
Passion for process improvement keen attention to detail and a strong
desire to be responsive proactive and efficient in addressing support
tickets.
Employment Type
Full Time
