ESaaS - SFDC - Project Management - AMS Managed Services Delivery

Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.

Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.

Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project time sheets.

Manage daytoday execution of project implementations. Assist with the planning tracking documentation and status updates for the project.

Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex crossfunctional collaboration and management at the program level.

During the course of a project be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.

Exercise solid project leadership skills combined with strong business acumen and indepth analytical skills.

Facilitate requirements gathering and assist with the creation of project deliverables as needed.

Facilitate and own the creation of salesforce technical design documents for complex projects by interfacing with Technical Architects and Developers as needed.

Adopt a standardized development lifecycle methodology for all projects.

Identify opportunities to leverage all Salesforce technologies.

Facilitate review sessions with the client and your team.

Participate in end to end implementation planning including project management issue management communication and change management.

Project Planning product backlog management & sprint planning

Manage UAT with end users including coordination and user acceptance sign off.

Leverage business knowledge and expertise to drive business process improvements.

Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping.

Have difficult conversations regarding budget resources and timeline and formally capture and communicate outcomes of those meetings.

The success metrics in this role will include project margin and utilization.

Preferred Qualifications & Skills

Agile Certification preferred (e.g. CSM PMIACP SA).

Overall 12 years of experience with 5 years experience in managing projects in positions of increasing responsibility in the delivery of business consulting and systems development.

Implementing enterprisescale software solutions. CRM and Salesforce implementation experience preferred.

Demonstrated project leadership skills with direct responsibility for managing project teams budget and schedule.

Demonstrated negotiation conflict management and leadership skills.

Demonstrated project management skills with teams of 15 people.

Demonstrated history of delivering high quality results on schedule and within budget.

Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.

Ability to weigh business and technical requirements to produce project plans and estimates.

Ability to lead both small and enterprisewide engagements facilitate meetings mentoring teams of junior team members and effectively managing client escalations.

Manage and communicate with remote developers during nontraditional business hours.

Ability to work effectively in a fast paced high energy teamoriented environment.

Ability to multitask and perform effectively under pressure.

Must be able to travel

Good to have managed Indian customers & have run large digital transformation program

5 years of Salesforce experience (mandatory)

Salesforce.com Certifications (Admin Consultant Developer) preferred but not necessary

Remote Work :

No