Area IT Manager APAC
Area IT Manager APAC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Development & Delivery of IT Infrastructure & Services
You will align with the Area Team to drive the design testing and deployment of IT services that adhere to architectural and operational standards ensuring adaptability to APMEA. You will coordinate area deployments to meet time cost and quality requirements including new office implementations while participating in project deliveries budget planning and process refinement to identify and mitigate operational and project risks. Additionally you will conduct testing and ensure the handover of implemented services and solutions is documented according to IT operating standards establishing a robust operational support framework to reduce risk and minimize the impact of changes.
Operational Excellence in IT Infrastructure
You will oversee daily IT service operations collaborating with technology and vendor partners under the guidance of the Area Team to ensure infrastructure stability maintainability and high availability. You will manage timely device lifecycle replacements in line with IT compliance and business plans. In this role you will provide 2ndlevel support troubleshooting technical issues handling IT operational support and addressing workplace IT requests. You will follow standard IT service management processes managing IT changes creating documentation training users and coordinating escalations while driving service desk process standardization for efficiency. Additionally you will drive continuous improvements in enduser computing by generating operational reports leveraging insights initiating automation and performing quality checks on IT tickets and knowledge base usage. You will also conduct audits to ensure compliance with security policies promote digital security best practices deliver security training and assist with security incident escalations.
Effective Client Peer and Partner Relationships to Drive Results
You will develop trusted partnerships with country stakeholders to understand business requirements capture IT demands and drive IT compliance across markets. In collaboration with the Area Team you will provide architectural input identify innovation opportunities recommend technology adoptions and enhance the overall customer experience. You will build relationships with HQ teams and global IT partners to stay aligned with global standards developments and IT environment challenges while managing relevant IT assignments. Additionally you will work with the Service Desk to provide specialist user support coordinate with Local IT to remediate infrastructure and services and identify external partners to deploy and improve solutions in markets without local resources.
Execute Key Deliverables
You will ensure compliance with standards stability and maintainability of global technical infrastructure while driving enduser satisfaction with infrastructure and services. You will align with HQ and Area Teams on service standards performance measurements and roadmaps for deploying services and solutions. Additionally you will monitor and report on Red Bull clients patching status workplace asset inventory and address compliance security issues and audit findings. You will oversee the monitoring reporting and resolution of priority incidents affecting business operations ensuring projects are delivered on time with outcomes that meet business expectations.
Qualifications :
- 3 to 5 years of relevant experience in associated business segments and relevant technologies.
- Strong knowledge in Microsoft Windows Operating Systems Client & Server macOS including AD InTune Office 365 etc.
- Experience in working in a mediumtolarge enterprise environment including desktop management basic networking and security standards.
- Broad knowledge of IT standards application and trends.
- Familiar with Service Level Management and ITIL practices with focus on operational efficiency.
Additional Information :
You warrant that:
- You have read and understand the Privacy Statement and the Red Bull Australia Privacy Policy.
- You are qualified to work in Australia and understand that Red Bull Australia may require you to provide evidence of this to comply with its obligations under the Migration Act 1958 (Cth).
- All the information you have submitted to Red Bull Australia Pty Ltd (including via this application and any attachments) is true accurate and complete. You understand that if any information you have provided is false or misleading we may reject your application review any employment offer made to you and potentially dismiss you from any employment with Red Bull Australia Pty Ltd.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
