IT Service Desk Analyst I
IT Service Desk Analyst I
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Job Description
IT Service Desk Analyst
This is a contract opportunity.
This is an onsite/hybrid opportunity in Miami FL.
About this Position
We are seeking an IT Service Desk Analyst to join our global team providing essential technical support to World Kinect employees worldwide. In this role you will assist with enduser device issues applications and services ensuring exceptional customer service and timely resolutions. As a key part of the team youll handle a variety of technical support tasks from device troubleshooting to collaborating on team projects and creating selfservice knowledge articles. If you have experience with Windows Mac and iOS systems and thrive in a collaborative environment this could be a great opportunity for you.
Job Responsibilities
Provide enduser device support and administration (Windows Mac iOS phones/tablets).
Engage with users via calls chats and ticket platforms managing assignments with updates.
Offer whiteglove support for executives and their assistants.
Deliver onsite support at the Miami TechBar addressing IT systems like conference rooms printers phones and more.
Assist in employee onboarding ensuring computer equipment software and accounts are ready.
Route and escalate incidents that fall outside of Tier I support.
Maintain and create knowledge articles for selfservice opportunities across enterprise applications.
Collaborate on trending issues knowledge gaps and tasks requiring Tier II support.
Job Skills/Requirements
2 years of IT service experience preferably in a similar role.
Associate or bachelors degree in IT or a related field or equivalent work experience.
Strong written documentation and communication skills.
Proficient in computer systems and operating systems (Windows 10 Mac OS iOS).
Experience with Active Directory Azure (Entra ID) and Office 365.
Familiarity with Zoom BOX and ticketing systems.
Basic scripting and automation experience is a plus.
Flexibility to work varying shifts including weekends/holidays if needed.
Additional Information
Hybrid work environment with onsite support in Miami.
2 years of relevant experience required.
Excellent opportunity for career growth in a dynamic IT team.
Pay Range
Pay Range: $21$23/hour
YUPRO Placement is the nations leading skillsfirst placement firm placing and promoting historically overlooked talent into permanent hire apprenticeship and contract job assignments. We represent clients who support skillsfirst inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
