Live Operations Agent - remote
Posted on :
21-11-2020
Employer Active
1 Vacancy
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Job Description
About the Job
- Managing Customer inquiries, through e-mails and chats and deliver superior customer experience by providing product information, solve problems and processing orders.
- Demonstrating exemplary customer service skills in every interaction and ensure timely, one-contact resolution with customers.
- Managing merchants inquiries
- Managing live orders operations
- Effectively de-escalate customer issues using empathy and conflict resolution skills.
- Utilize effective time management and prioritization skills in order to handle a high volume of chats/calls in a fast-paced environment.
- Ability to identify and report any critical or reoccurring customer service issues to Supervisor.
Job Requirements
- Hold a university degree
- 1+ years of experience
- Good command of English language
Employment Type
Freelance
Company Industry
Call Center / BPO / KPO / Outsourcing
Department / Functional Area
Key Skills
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