Live Operations Agent - remote

About the Job

• Managing Customer inquiries, through e-mails and chats and deliver superior customer experience by providing product information, solve problems and processing orders.
• Demonstrating exemplary customer service skills in every interaction and ensure timely, one-contact resolution with customers.
• Managing merchants inquiries
• Managing live orders operations
• Effectively de-escalate customer issues using empathy and conflict resolution skills.
• Utilize effective time management and prioritization skills in order to handle a high volume of chats/calls in a fast-paced environment.
• Ability to identify and report any critical or reoccurring customer service issues to Supervisor.

Job Requirements

• Hold a university degree
• 1+ years of experience
• Good command of English language