Customer Service Agent

Are you passionate about delivering exceptional customer service Join our dynamic team in Newark as a Customer Service Agent and become the face of our company! Were seeking an enthusiastic and detailoriented individual to provide topnotch support to our valued customers. Now hiring a Customer Service Agent with experience in valet services and rental car returns. Hourly rate $23.00

• Greet and assist customers with a friendly and professional demeanor
• Handle customer inquiries concerns and complaints efficiently and empathetically
• Process transactions accurately and provide clear explanations of products services and policies
• Maintain uptodate knowledge of company offerings and promotions
• Collaborate with team members to ensure smooth customer service operations
• Identify and escalate complex issues to appropriate departments when necessary
• Maintain accurate customer records and document all interactions in the companys system
• Adapt to changing customer needs and company priorities with flexibility
• Contribute to a positive work environment by maintaining a professional attitude

Qualifications :

• High school diploma or GED required
• Minimum of 1 year of customer service experience in a fastpaced environment
• Strong communication skills both verbal and written
• Excellent problemsolving abilities and attention to detail
• Proficiency in basic computer navigation and Microsoft Office applications
• Ability to multitask and prioritize effectively in a dynamic work setting
• Flexible availability to work various shifts including days and evenings
• Valid drivers license with a clean driving record
• Authorization to work in the United States without sponsorship
• Willingness to wear a company uniform
• Ability to remain calm and professional in highpressure situations
• Strong teamwork skills and a positive attitude
• Fluency in additional languages is a plus

Additional Information :

About the department:
As a mobility service provider our Branches & Operations division is the point of contact with our customers: whether by phone app or directly in our SIXT branches. This means: premium service directly to the customer advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team it is easier to explain our products find the best solution for the customer and manage the daytoday business.

About us:
We are a leading global mobility service provider with sales of 3.07 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (cab driver and chauffeur services) SIXT (car subscription) and gives our customers access to our fleet of 222000 vehicles the services of 1500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2098 rental stations. At SIXT a firstclass customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and longterm stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility Apply now!

Remote Work :

No

Employment Type :

Fulltime