Customer Success Manager - French speaking
Customer Success Manager - French speaking
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Job Description
Management Events a dynamic B2B growth company is seeking a passionate Customer Success Manager to be part of our growth story. We connect decisionmakers with solution providers globally through exclusive highquality events empowering our clients to maximize their return on investment with our lead generation services.
About the Role:
In this pivotal role you will be the primary point of contact for our valued customers fostering strong relationships and ensuring their success through our services. Youll coach and motivate solution providers to get the most out of our invitationonly events ensuring they generate valuable leads and connections. This role is salesdriven as youll act as an extension of our sales team fostering longterm customer relationships and driving repeat business.
Responsibilities:
- Cultivate and manage strong longterm relationships with clients.
- Deliver exceptional customer service proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
- Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitationonly events maximizing lead generation and relationship building opportunities.
- Collaborate closely with the sales team to identify upselling crossselling and portfolio sales opportunities contributing to increased customer lifetime value.
- Articulate the value proposition of our services effectively communicating our unique event concept and its benefits to clients.
- Demonstrate excellent time management skills prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.
- Possess a keen eye for detail ensuring accuracy and efficiency in all customer interactions.
Qualifications:
- Experience in a customerfacing role ideally within sales account management costumer success or a similar field.
- Proven track record of building and nurturing strong client relationships.
- Excellent communication and interpersonal skills with a professional and engaging demeanor.
- Proficiency in both French and English languages.Other languages such as Dutch German Finnish Swedish or Danish is a plus.
- Strong analytical and problemsolving abilities.
- Ability to work independently while also thriving in a collaborative environment.
Benefits:
- Attractive compensation and benefits package.
- Opportunity to contribute to a dynamic and growing company with a global presence.
- Comprehensive onboarding program and ongoing learning and development opportunities.
- Collaborative and supportive work environment that fosters professional growth.
Management Events offers a rewarding career path for passionate individuals who thrive in a fastpaced environment. If you are a highly motivated and resultsoriented professional with a demonstrated ability to build strong client relationships we encourage you to apply!
Please submit your resume in English.
Employment Type
Full Time
