Customer Service Executive Order management Merchandiser Chinese English speaking
Customer Service Executive Order management Merchandiser Chinese English speaking
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To response and ensure the customer inquiries and requests are addressed in a timely manner.
- To coordinate with sales team other departments suppliers and other ticket centers to ensure the print quality and customers requirements are met.
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
- To ensure and implement procedure based on ISO work procedure.
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
- To assist and back up other team members and provide supports and report to supervisor.
- To prepare Proforma invoice for Prepaid Customer track the payment and inform to accounting Dept. to release the order to customer.
Qualifications :
Bachelors degree.
At least 02 working years related experience in: Customer Service Supply Chain Merchandising Procurement Purchasing Order Management Sales Admin...
Strong written verbal skills in English Chinese bilingual is a must
Understanding of applicable computer systems such as Microsoft Office Lotus Notes and function specific software.
Excellent customer service & presentation skills.
Willing to work OT if any.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
