drjobs Customer Service Executive - US Healthcare

Customer Service Executive - US Healthcare

Employer Active

1 Vacancy
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Job Location drjobs

Quezon - Philippines

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Key Responsibilities:

  • Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance.

  • Patient Scheduling: Patients may call to schedule an appointment to their preferred facilities and time.

  • Prior authorization: Patients may call to inquire about the status of authorization on file.

  • Medical records requests: Patients may call to request copies of their medical records.

  • Followup appointments: Patients may call to schedule followup appointments.

  • Rescheduling / Cancellation of Appointments: Patients may call to reschedule or to cancel their appointments.

  • Account Management: Patients may call to update their demographics on file.

  • Stop Notification: Patients may call for stop notification thru text messaging and email.

Skills:

  • Excellent Communication Skills

  • Excellent Training Delivery Skills

  • Good Analytical Skills

  • Good Interpersonal Skills

Qualifications:

  • Minimum 6 months to 1 year US Healthcare experience.

  • College Undergrad / Senior High Graduate / College Graduate / High School Graduate (Old Curriculum)

Employment Type

Full Time

Company Industry

About Company

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