Guest Relation Officer Nhn vin Chm sc khch hng
Guest Relation Officer Nhn vin Chm sc khch hng
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Plan and coordinate the provision of friendly efficient services to guests
- Schedule activities for guests
- Plan and coordinate all promotional activities targeting potential VIP clients
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guests name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintains intimate knowledge of departmental standards and procedures
- Performs check in check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Trace relevant statistics about VIP clientele
- Coordinate and supervise all activities for guests
- Knowledgeable of all special promotion procedures for programs such as; Frequent Flyers Programs and also Accor Loyalty programs.
- Attends to guests complaints inquiries and requests referees problems to supervisor/Duty Manager if he/she unable to assist
- Is familiar with other Novotel Hotels so that guest indicating any next destination on the registration card can be sold an onward booking to another Novotel Hotel
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- Performs the audit balances and prepares all works for audit in an orderly fashion
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use how to read fax email messages and how to interpret availability sources within the reservation systems
- Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ACCOR Brand
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
- Room Guests
- Cover guest relations desk
- Assist guests with airline bookings and reconfirmations
- Assist staff with Vietnamese language and culture
- Attend recreation activities when necessary
- Plan and conduct group and function rundown meetings
- Conversant with emergency evacuation and fire procedures for relevant department
- Assist in any other duties when required by the Guest Relations Manager
- Assist with translations (information; guest directory; menus etc) as required
- Provide feedback from Guests to Guest Relations Manager & Front Office Manager for action
- Perform any other task assigned based on Novotel needs or requirements.
Qualifications :
- Diploma or Vocational Certificate in Hotel Administration Hotel Management or equivalent.
- 1 year experience in front office / guest services operations / customer service or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers employees and third parties that reflects highly on the hotel the brand and the Company.
- Able to speak read and write English and Vietnamese
- Proficient in the use of Microsoft Office and Opera
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
