ServiceDesk Specialist
ServiceDesk Specialist
Posted on :
14-01-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-01-2025
Job Description
For more details please connect with Vikas Harchandani atExt 323 or email at
Client: State of North Carolina
Job Title: ServiceDesk Specialist
Duration: 06 Months
Start Date: ASAP
Location: 3700 Wake Forest Rd Raleigh NC 27609 (Hybrid)
Position Type: Contract
Interview Type: Webcam Interview Only
Ceipal ID: SNCHD493VH
Requirement ID: NCDIT User Support Technician II (755493)
**The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.
Client: State of North Carolina
Job Title: ServiceDesk Specialist
Duration: 06 Months
Start Date: ASAP
Location: 3700 Wake Forest Rd Raleigh NC 27609 (Hybrid)
Position Type: Contract
Interview Type: Webcam Interview Only
Ceipal ID: SNCHD493VH
Requirement ID: NCDIT User Support Technician II (755493)
**The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.
**The equipment can be mailed.
**This position may be required to work weekends and holidays as needed.
Description
The User Support Technician II (Service Technician II) is an essential role on the Service Desk as it is dedicated to handling advanced troubleshooting for state and local employees private businesses schools and North Carolina citizens.
Description
The User Support Technician II (Service Technician II) is an essential role on the Service Desk as it is dedicated to handling advanced troubleshooting for state and local employees private businesses schools and North Carolina citizens.
The DIT Service Desk is the 24 7x365 single point of contact for customer submitted incidents and service requests.
Responsibilities:
Responsibilities:
- Service Desk Technician IIs provide consultation elevated support and/or advanced instruction to users of hardware software operating systems telephony unified communications mainframe identity management networking and other information technologybased systems located throughout the state agencies and universities as well as for private citizens.
- The Service Desk Tech II provides advanced technical support via phone email and tickets working under general supervision of the Service Desk management team.
- Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe nonroutine problems and resolving or escalating them to the next level.
- This position is critical in promoting a positive customer relationship and requires a high customer service orientation strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population.
Required/Desired/Highly desired Skills:
- Understanding of contact center environment and Service Desk role. (Required 2 Years)
- Advanced troubleshooting in MS Windows MS Office suite network connectivity mainframe voice network printing email smartphones & webbased apps. (Required 2 Years)
- Ability to organize and follow more complex and/or detailed technical procedures. (Required 2 Years)
- Capable of resolving routine problems based on existing documentation training and resources. (Required 2 Years)
- Translate technical issues into understandable terms for nontechnical users. (Required 2 Years)
- HDI Support Center Analyst ITILv3 Foundation A certification highly preferred. (Highly desired)
- Experience with ServiceNow is a plus. (Highly desired)
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
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Employment Type
Full Time
Key Skills
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