Application Support Analyst
Application Support Analyst
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1 Vacancy
Job Description
Job Title: Application Support Analyst (US Citizens Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications:
Responsibilities:
- Serve as the primary point of contact for applicationrelated technical support and issue resolution.
- Monitor troubleshoot and resolve application performance issues in a timely manner.
- Collaborate with development IT and business teams to address application bugs outages and user concerns.
- Assist in system upgrades patches and routine maintenance to ensure application reliability and performance.
- Develop and maintain application documentation including troubleshooting guides FAQs and user manuals.
- Analyze application logs and system data to identify trends and recommend improvements.
- Train endusers on application features and functionality as needed.
- Escalate unresolved issues to higherlevel support or development teams providing clear and detailed information.
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field or equivalent work experience.
- Experience in application support or a related role.
- Strong knowledge of SQL and ability to query databases for troubleshooting.
- Experience in application monitoring tools and ticketing systems (e.g. Jira ServiceNow).
- Basic understanding of software development life cycles and ITIL practices.
- Excellent problemsolving and analytical skills.
- Strong communication and interpersonal skills for interacting with technical and nontechnical stakeholders.
- Experience with enterprise applications such as ERP CRM or custombuilt systems.
- Knowledge of scripting or programming languages (e.g. Python PowerShell) for automation tasks.
- Experience in cloud platforms like AWS Azure or Google Cloud.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
